I have a problem with audio and/or sharing my webcam?
Below are the requirements before going live as a presenter:
- Presenters must have a minimum bandwidth of 15Mbps download and at least 5Mbps in upload.
Your connection speed is not the only factor. You have to also look for connection stability aka the number of people connected to that same connection. The connection stability will impact the number of packets lost during a webinar. Therefore, try to use Ethernet over Wifi and ask your team to not saturate the network.
- You must use Google Chrome or Firefox to share your screen, webcam, or audio.
- Check your microphone and webcam on your browser settings.
- Check if your camera/microphone permissions are allowed.
Google Chrome
https://support.google.com/chrome/answer/2693767
You can verify that by simply clicking on the lock icon to the left of the address bar.
Firefox
https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
Click on the site identity icon (the lock symbol) in the address bar.
Troubleshooting Tips - Presenters:
- Have the presenter run the Compatibility Test https://support.webinar.net/portal/en/kb/articles/is-there-a-presenter-console-compatibility-test-page
- Check presenter upload speed (should be greater than 5Mbps)
https://www.speedtest.net/ - Check audience download speed (should be greater than 15Mbps
https://www.speedtest.net/
Additional Documentation
- Make sure presenters are off VPN
- Make sure presenters are using Google Chrome or Firefox to present
- To view the webinar on Microsoft Edge Browser
https://support.webinar.net/portal/en/kb/articles/my-webinar-is-not-playing-on-my-microsoft-edge-browser - System requirements to attend a webinar
https://support.webinar.net/portal/en/kb/articles/what-are-the-system-requirements-to-attend-a-webinar
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